Leading, a team 20 people on the Barclaycard Apple Pay programme. Responsible for the delivery of user stories, acceptance criteria, customer journeys and operational design. Defining and agreeing scope across multiple internal and external stakeholders including Barclaycard, Barclays UK, VISA, MasterCard and Apple to ensure contractual obligations were met. Resulting in a smooth and successful launch of Apple Pay across Barclaycard and Barclays, with a 92% self-service rate.